our terms & privacy policy

our terms & privacy policy


Term and conditions of short term accommodation apply and will be forwarded when confirmed bookings are being made.

Cancellation Policy
Standard industry cancellation fees apply to all bookings: Cancellations notified 21-60 days prior to arrival will incur a 10% cancellation fee. Cancellations notified 7-21 days prior to arrival will forfeit 50% of deposit. Cancellations notified less than 7 days prior to arrival will forfeit the full deposit. Cancellations after planned arrival will forfeit 100% of the total tariff. All tariffs are subject to change.

Booking Policy
Accommodation is available for guests from 2pm the day of arrival and should be kindly vacated by 10am on the day of departure. All bookings must be confirmed with a minimum 50% deposit. Tentative bookings can only be held for 7 days without a confirming deposit. Both the cottage and the guesthouse have a two night minimum stay and a four night minimum stay over Christmas and Easter.

No Parties Policy
NO parties allowed at The Knoll Moruya.


Who we are
Our website address is: http://theknoll.com.au. Our current contact details are listed on our Contact Page - http://theknoll.com.au/location-contact/

What personal data we collect and why we collect it
We are committed to protecting the privacy of any personal information collected about you. We collect or maintain the following personal information about our users :
Telephone Number
Email Address

This information will be collected with your knowledge and participation by submitting an enquiry form. We keep contact form submissions for customer service purposes and don’t set a particular time limit on storing information because we need it for future reference.

We do not pass on your contact details to any other third party, other than for payment processing purposes.

We use Google Analytics to analyse the use of our website. These analytics gather information about website use by means of cookies which collect anonymous data. The information gathered relating to The Knoll Moruya website is used to create reports about the use of our website.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Links to other websites
Articles on this site may include links to third party websites. Whilst we take reasonable care that the content within linked third party websites is safe and accurate at the time of publishing, we give no guarantees to such. Should you follow a link from our website, you do so at your own risk and should familiarise yourself with the linked website's terms and policies.

How long we retain your data
As explained above, we do not set a particular time limit on storing information collected as we need it for future reference, business improvements and customer service.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where we send your data
Visitor comments and form submissions may be checked through an automated spam detection service.

How we protect your data
We will endeavour to keep your personal information as secure as reasonably possible.

Additional information
If you have any privacy related concerns, please email us on info@theknoll.com.au .